PRIVACY POLICY
Last Updated: December 2024
Your privacy matters to us. Learn how we collect, use, and protect your data.
Introduction
Grim Network ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Minecraft server, Discord community, website, and related services. By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect several types of information to provide and improve our services. Account Information: We collect your Minecraft username, UUID (Universally Unique Identifier), and account authentication data necessary for server access. Technical Data: We automatically collect IP addresses, device information, browser type, operating system, and connection timestamps to maintain server security and functionality. Gameplay Data: We record in-game statistics, achievements, playtime, chat logs, command usage, player interactions, inventory data, and purchased items or ranks. Payment Information: When you make purchases through our store, we collect transaction details processed through secure third-party payment processors. We do not store full credit card numbers. Communication Data: We store messages sent through our Discord server, support tickets, and direct communications with staff members for moderation and support purposes.
2. How We Use Your Information
We use the collected information for various legitimate purposes. Service Operation: To provide, maintain, and improve our Minecraft server and related services, including managing your account, processing in-game transactions, and enabling multiplayer features. Security and Moderation: To enforce our Terms of Service and Community Rules, detect and prevent cheating, hacking, or other violations, investigate reports of misconduct, and protect against fraud and unauthorized access. Communication: To respond to your support requests, send important service announcements, notify you of rule violations or account issues, and share updates about new features or content. Analytics and Improvement: To analyze server performance and player behavior, identify and fix technical issues, understand user preferences, and develop new features or game modes. Legal Compliance: To comply with applicable laws and regulations, respond to legal requests from authorities, and protect our legal rights and interests.
3. Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Storage: Your data is stored on secure servers with encrypted connections. We use firewalls, intrusion detection systems, and regular security audits to maintain data integrity. Retention: We retain your data for as long as your account is active or as needed to provide services. Chat logs and gameplay data may be retained for up to 90 days for moderation purposes. Payment records are kept for legal and accounting requirements. Access Control: Only authorized staff members with legitimate need have access to personal data. All staff members are bound by confidentiality agreements and trained in data protection practices. Limitations: While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet.
4. Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share data in specific circumstances. Service Providers: We work with trusted third-party service providers for hosting services, payment processing (such as PayPal, Stripe), DDoS protection, analytics tools, and communication platforms. These providers are contractually obligated to protect your data and use it only for specified purposes. Legal Requirements: We may disclose information when required by law, such as responding to court orders, subpoenas, or legal processes, complying with regulatory requirements, protecting against legal liability, and enforcing our rights under Terms of Service. Business Transfers: If Grim Network is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent notice on our website of any such change in ownership. With Your Consent: We may share your information with other parties when you have given us explicit permission to do so.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Types of Cookies: Essential cookies necessary for website functionality, analytics cookies to understand how visitors use our site, preference cookies to remember your settings and choices, and advertising cookies (if applicable) for marketing purposes. Cookie Management: You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may limit your ability to use some features of our website. Third-Party Cookies: Our website may include third-party cookies from services like Google Analytics. These third parties have their own privacy policies governing their use of your data.
6. Children's Privacy
We are committed to protecting the privacy of children. Our services comply with the Children's Online Privacy Protection Act (COPPA). Age Requirement: Users must be at least 13 years old to use our services. We do not knowingly collect personal information from children under 13. Parental Consent: Users between 13 and 18 years old should have parental permission to use our services and make purchases. Parents or guardians have the right to review, modify, or request deletion of their child's information. Discovery of Underage Users: If we discover that a user under 13 has provided personal information, we will take immediate steps to delete such information and terminate the account. Parents who believe their child under 13 has used our services should contact us immediately.
7. Your Rights and Choices
You have certain rights regarding your personal information, subject to applicable laws. Access: You may request a copy of the personal information we hold about you. Correction: You can request correction of inaccurate or incomplete information. Deletion: You may request deletion of your personal data, subject to legal retention requirements. Note that deleting your account will result in loss of all progress, purchases, and access to our services. Objection: You can object to certain processing of your data, such as for direct marketing purposes. Portability: You may request a copy of your data in a structured, commonly used format. Withdrawal of Consent: Where we rely on your consent to process data, you can withdraw that consent at any time. To exercise these rights, please contact us through our Discord ticket system or email. We will respond to requests within 30 days.
8. International Data Transfers
Grim Network operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information, including using standard contractual clauses approved by relevant authorities, ensuring third parties are certified under recognized privacy frameworks, and implementing technical and organizational security measures. By using our services, you consent to the transfer of your information to countries outside your residence.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Notification: We will notify users of significant changes by posting a notice on our website, sending an announcement in Discord, or via email for material changes affecting your rights. Effective Date: Changes become effective on the date specified in the updated policy. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. Review: We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
10. Third-Party Links
Our services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices, content, or security of any third-party sites. When you click on third-party links, you leave our services and are subject to the privacy policies of those external sites. We strongly encourage you to review the privacy policies of any third-party services you visit or use. The inclusion of links does not imply endorsement of the linked site or its privacy practices.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following methods. Discord: Open a support ticket in our Discord server at discord.gg/7GvAKSqkTr. This is our preferred method for privacy-related inquiries. Response Time: We strive to respond to all privacy inquiries within 48 hours for general questions and within 30 days for formal data rights requests. Data Protection Officer: For serious privacy concerns or data protection matters, you may request to speak with our designated data protection staff member through a Discord ticket marked as "Privacy Urgent."
12. Consent and Acknowledgment
By using Grim Network's services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, storage, and disclosure of your personal information as described herein. You understand that your use of our services is voluntary and that you may discontinue use at any time. If you do not agree with this Privacy Policy, you must immediately cease using all Grim Network services. Your continued use of our services following the posting of changes to this Privacy Policy will constitute your acceptance of such changes.